Our guest today is a Customer Experience Strategist, keynote speaker and business woman.
The most amazing thing about Yanique is what she has managed to accomplish as a small business owner charged with a mission of “Creating a More Caring World!” Her passion for customer service has taken her to many different countries in the Caribbean and the rest of the world to train and speak on improving Customer Service.
She is a woman on a mission and she see’s herself as being the “Oprah of Customer Service!”
Yanique is the Managing Director of Professional Training and Occupational Services - a full service customer experience development company that helps businesses from thought to execution on creating that magical and quality experience - one which leads to raving fans and customers! Yanique has been been featured in Virgin Blogs and is also the host of Podcast Navigating the Customer Experience Podcast - which was ranked #15 in the TOP 50 Customer Retention Podcasts. She enjoys kickboxing and is a proud mom. Please welcome, Yanique Grant!
Musical Background: 'TAKE THE CHANCE' by Nicolai Heidlas